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COMPUTER OPERATIONS OFFICE
POLICIES AND PROCEDURES MANUAL
Revision 1.5 (Draft)
College of Engineering
San Diego State University
December 14, 2005
DEFINITIONS
MWSSLS Compliant – A computer system is defined to be MWSSLS Compliant if its hardware configuration meets or exceeds the Minimum Workstation Standards set forth by the Minimum Workstation and Software Site License Subcommittee. If a computer system fails to meet the Minimum Workstation Standards it is said to be non-MWSSLS compliant.
Paid Printers – A network printer purchased and owned by the San Diego State University Foundation that resides in designated College of Engineering instructional computing laboratories. Paid printers are used by students to print documents from laboratory computer systems. Students must use a SDSU Library Print Card to purchase and retrieve documents on a per page basis.
ITS – The Instructional Technology Services department of San Diego State University.
College Technical Staff – Employees of San Diego State University assigned to the Dean’s Office of the College of Engineering and hold employment classifications that fall within a Unit 9 bargaining unit as defined in the CSEA/CSU Bargaining Contract. At time of writing, the college technical staff members are Ms. Tracy Arnold, Ms. Meti Belay, Mr. Darrell Irwin, and Mr. Christopher Paolini.
Organization
Mission of the Computer Operations Office
It is the mission of the Computer Operations Office in the College of Engineering to serve the instructional and research computing needs of the College’s faculty, staff, and student population.
Management
The Computer Operations Office is managed by the Associate Dean of the College of Engineering, Dr. Gordon K. Lee. Dr. Lee is responsible for overseeing computer operations in the College and directing the activities of computer operations technical staff.
Technical Staff
The computer operations technical staff consists of four full time personnel, listed here in alphabetical order:
(a) Arnold, Tracy; phone: x4-2003; office: ENG-212;
email: tarnold@mail.sdsu.edu
(b) Belay, Meti; phone: x4-8220; office: ENG-223;
email: mbelay@mail.sdsu.edu
(c) Irwin, Darrell; phone: x4-4274; office: ENG-221A;
email: dirwin@mail.sdsu.edu
(d) Paolini, Christopher; phone: x4-7159; office: ENG-425C;
email: paolini@engineering.sdsu.edu
PURPOSE OF THE POLICIES AND PROCEDURES MANUAL
Clarification of responsibilities
The Policies and Procedures Manual of the Computer Operations Office is intended to define, clarify, and document the responsibilities and expectations of the office’s technical staff listed in section 1.3.
Communication of proper procedures
The Policies and Procedures Manual of the Computer Operations Office is intended to define, clarify, and document the proper protocol College of Engineering faculty, staff, and students are to follow when requesting computer support from any of the office’s technical staff listed in section 1.3.
Communication of computing resources
The Policies and Procedures Manual of the Computer Operations Office is intended to define, clarify, and document computing resources available to the College’s faculty, staff, and students. Computing resources include, but are not limited to,
(a) instructional computing laboratories and facilities,
(b) computer software available in instructional computing laboratories,
(c) the College Help Desk,
(d) remotely accessible compute servers,
(e) common use workstations and desktop personal computers in faculty research facilities,
(f) workstations and desktop personal computers resident in faculty and staff office areas.
Official Duties
Installation and maintenance of instructional and general purpose computing laboratories
(a) College technical staff will be responsible for the installation of computer systems and computer software in laboratories designated by the college administration to be instructional and general purpose computing laboratories. If a faculty member determines that a software package required for an official College of Engineering course is not installed in a particular College of Engineering instructional or general purpose computing laboratory, that faculty member will request the installation of software according to the procedures detailed in section 5.0.
(b) College technical staff will determine the specifications for instructional and general purpose computers, obtain price quotes, and submit orders for hardware and software.
(c) College technical staff will unpack, place and configure instructional and general purpose computer hardware in respective laboratories.
(d) College technical staff will create the master hard drive image for each instructional and general purpose computer laboratory. The master image will serve as the software template from which all laboratory computers acquire an operating system, security configuration, virus protection software, software utilities, and relevant application software. Using the master image, college technical staff will clone (replicate) the data configuration of the hard drive of each laboratory computer such that it is identical to the master image. College technical staff will be responsible for troubleshooting the software imaging process in instructional and general purpose computer laboratories.
Available software
At time of writing, the college technical staff has the following software packages installed in College of Engineering instructional and general purpose computing laboratories.
Common software
The following applications are installed on all desktop personal computers in designated and general purpose computing laboratories.
| Package | Version |
| Adobe Reader | 7.0 |
| Dell Resource CD | |
| MPlayer2 | |
| PCHealth | |
| Windows Resource Kit Tools | |
| Windows Support Tools | |
| McAfee Virus Scan Enterprise | 8.0 |
| EPO Agent | |
| Symantec Ghost Console Client | |
| X-Win32 | 7.0 |
| WinZip | |
| Windows Updates and Service Packs |
Table 1 – Software common to all instructional computers
Instructional software installed on computer systems running the Microsoft Windows XP operating system in laboratories E-220
| Package | Version |
| Solid Works | 2005 |
| ProEngineer Wildfire | 4 |
| Autocad | 2005 |
| AutoDesk | 2005 |
| Dell Resource CD | |
| Direct Animation | |
| DXM Runtime | |
| Matlab | R14 |
| ICW | |
| Mathematica | 2.2.3 |
| MathCad | 7 |
| McAfee Virus Scan Enterprise | 8.0 |
| McAfee EPO Agent | |
| Microsoft Office | 2003 |
| Microsoft Visual Studio .NET Professional | 2003 |
| Microsoft .NET Framework | 1.1 |
| MSDN Library for Visual Studio .NET | 2003 |
| Visual Studio.NET Baseline | |
| Microsoft FrontPage Client | |
| Microsoft Visual J .NET Redistributable Package | 1.1 |
| Analog Designer - Mentor Graphics | WG2002 |
| Design Capture – Mentor Graphics | WG2002 |
| Core Libraries – Mentor Graphics | WG2002 |
| Design Capture Browser – Mentor Graphics | WG2002 |
| Expedition PCB – Mentor Graphics | WG2002 |
| Library Manager – Mentor Graphics | WG2002 |
| Report Writer – Mentor Graphics | WG2002 |
| MPlayer2 | |
| Mobile Option Pack | |
| GeoSlope | |
| Altera Max Plus | |
| ArcGIS | 9 |
| ArcView | 3 |
| PCHealth | |
| Python | 2.1 |
| ArcPad | 6.0.1 |
| Crystal Reports | |
| ModelSim SE | 6.0a |
| PSpice Student | 9.1 |
| Xilinx ISE | 7.1i |
| Adobe Reader | 7 |
| McTrans HCS | 2000 |
| Xemacs | |
| GIMP | 1.2 |
| GhostGum | |
| SS | 3.2.9 |
| SureTrack | 3.1 |
| Symantec Ghost Console Client | |
| Project Manager | |
| Hibbler Engineering Mechanics | |
| Coventorware | 2003 |
| HEC-HMS | 2.1.2 |
| HEC-RAS | 3.1.1 |
| VMware Workstation | |
| Windows Resource Kit Tools | |
| Windows Support Tools | |
| Windows Updates and Service Packs | |
| WinZip | |
| X-Win32 | 7.0 |
Table 2 - Instructional software in E-220
Instructional software installed on computer systems running the Microsoft Windows XP operating system in laboratory E-221
| Package | Version |
| Dell Resource CD | |
| Mathematica | 2.2.3 |
| MathCad | 7 |
| McAfee Virus Scan Enterprise | 8.0 |
| McAfee EPO Agent | |
| Microsoft Office | 2003 |
| Microsoft Visual Studio.NET | 2004 |
| Mentor Graphics | 2002 |
| MPlayer2 | |
| GeoSlope | |
| Altera Max Plus | |
| ArcGIS | 9 |
| ArcView | 3 |
| PCHealth | |
| Python | 2.1 |
| ArcPad | 6.0.1 |
| ModelSim SE | 5.8 |
| PSpice\Orcad | |
| Xilinx ISE | 6.1 |
| Adobe Reader | 7 |
| McTrans HCS | 2000 |
| Xemacs | |
| GIMP | 1.2 |
| GhostGum | |
| SS | 3.2.9 |
| SureTrack | 3.1 |
| Symantec Ghost Console Client | |
| Project Manager | |
| Hibbler Engineering Mechanics | |
| Coventorware | 2003 |
| HEC-HMS | 2.1.2 |
| HEC-RAS | 3.1.1 |
| Windows Resource Kit Tools | |
| Windows Support Tools | |
| Windows Updates and Service Packs | |
| WinZip | |
| X-Win32 | 7.0 |
| Analog Designer - Mentor Graphics | WG2002 |
| ArcGIS ArcInfo Workstation | |
| ArcGIS Tutorial Data | 2005 |
| AutoCAD | |
| Autodesk Civil Design | 2005 |
| Autodesk DWF Viewer | |
| Autodesk DWG Viewer | |
| Autodesk Land Development | 2005 |
| Autodesk Map 3D | 2005 |
| Autodesk Survey | 2005 |
| Core Libraries – Mentor Graphics | WG2002 |
| Crystal Reports for ESRI | |
| Design Capture – Mentor Graphics | WG2002 |
| Design Capture Browser – Mentor Graphics | WG2002 |
| Direct Animation | |
| DirectDrawEX | |
| DXM_Runtime | |
| ESRI Software | |
| EWB Support and Upgrade Utility | |
| Expedition PCB – Mentor Graphics | WG2002 |
| ICW | |
| Library Manager – Mentor Graphics | WG2002 |
| MatLab | Release 14 |
| Microsoft .NET Framework | 1.1 |
| Microsoft FrontPage Client | |
| Microsoft Visual J .NET Redistributable Package | 1.1 |
| Microsoft Visual Studio .NET Professional | 2003 |
| Mobile Option Pack | |
| ModelSim SE | 6.0a |
| MSDN Library for Visual Studio .NET | 2003 |
| MultiSim | 8 |
| Pro/Engineer Release Wildfire | 2.0 |
| PSpice Student | 9.1 |
| Python | 2.1 |
| Report Writer – Mentor Graphics | WG2002 |
| Shockwave Flash | |
| SolidWorks | 2004 SP03.1 |
| SolidWorks Viewer | 2004 |
| SolidWorks Explorer | |
| SoundMAX | |
| Visual Studio .NET Professional | 2003 |
| Visual Studio.NET Baseline | |
| VMware Workstation | |
| Xilinx ISE | 7.1i |
Table 3 - Instructional software in E-221
Instructional software installed on computer systems running the Microsoft Windows XP operating system in laboratories PS-231
| Package | Version |
| Solid Works | 2005 |
| ProEngineer Wildfire | 4 |
| Autocad | 2005 |
| AutoDesk | 2005 |
| Dell Resource CD | |
| Matlab | 6.1 |
| Mathematica | 2.2.3 |
| MathCad | 7 |
| McAfee Virus Scan Enterprise | 8.0 |
| McAfee EPO Agent | |
| Microsoft Office | 2003 |
| Microsoft Visual Studio.NET | 2004 |
| Mentor Graphics | 2002 |
| MPlayer2 | |
| GeoSlope | |
| Altera Max Plus | |
| ArcGIS | 9 |
| ArcView | 3 |
| PCHealth | |
| Python | 2.1 |
| ArcPad | 6.0.1 |
| Crystal Reports | |
| ModelSim SE | 5.8 |
| PSpice\Orcad | |
| Xilinx ISE | 6.1 |
| Adobe Reader | 7 |
| McTrans HCS | 2000 |
| Xemacs | |
| GIMP | 1.2 |
| GhostGum | |
| SS | 3.2.9 |
| SureTrack | 3.1 |
| Symantec Ghost Console Client | |
| Project Manager | |
| Hibbler Engineering Mechanics | |
| Coventorware | 2003 |
| HEC-HMS | 2.1.2 |
| HEC-RAS | 3.1.1 |
| Windows Resource Kit Tools | |
| Windows Support Tools | |
| Windows Updates and Service Packs | |
| WinZip | |
| X-Win32 | 7.0 |
Table 4 - Instructional software in PS-231
Instructional software installed on computer systems running the Microsoft Windows XP operating system in laboratory E-301
| Package | Version |
| LabView | 7.1 |
| Pro/ENGINEER | Wildfire 2 build M090 |
| Pro/MECHANICA | Wildfire 2 build M090 |
| SolidWorks | 2005 |
| ESI-CFD | May 2004 |
| CoventorWare | 2005 |
| Comsol Multiphysics | 3.2 |
| Microsoft Office | 2003 |
| MSC.Marc and MSC.Mentat | 2005 |
| AutoCAD | 2005 |
| LanSchool | 6.2.3.2 |
| MATLAB | R14 |
| NI ELVIS | 2.0.5 |
Table 5 - Instructional software in E-301
Instructional software installed on computer systems running the Sun Solaris operating system in laboratory E-300
| Package | Version |
| LabView | 7.1 and 6.1 |
| Pro/ENGINEER | Wildfire 2 build M090 |
| Pro/MECHANICA | Wildfire 2 build M090 |
| MSC.PATRAN and MSC.NASTRAN | 2005 r2 |
| ESI-CFD | May 2004 |
| Gnuplot | 4.0 |
| Inventor | 2.1.5 |
| Adobe Reader | 7.0 |
| MSC.Marc and MSC.Mentat | 2005 |
| GLUT | 3.7 |
| Open Office | 1.3 |
| MATLAB | R14 |
| Maple | 8.0 |
| Sun WorkShop Compiler Suite (C/C++/FORTRAN) | 5.0 |
Table 6 - Instructional software in E-300
Instructional software installed on computer systems in laboratory E-121
(a) Computer systems running the Silicon Graphics IRIX and SGI ProPack Linux v3 operating systems:
| Package | Version |
| FLUENT | 6.2.16 |
| Gambit | 2.2.30 |
| TGrid | 3.0 |
| Analytical Methods Suite | 3.3 |
| SGI MIPS Pro Compiler Suite (C/C++/FORTRAN) | 7.3 |
Table 7 - Instructional software in E-121 (SGI Irix)
(b) Computer systems running the Sun Solaris operating system:
| Package | Version |
| Advanced Aircraft Analysis | 1.7 |
| Sun WorkShop Compiler Suite (C/C++/FORTRAN) | 5.0 |
Table 8 - Instructional software in E-121 (Sun Solaris)
Instructional software installed on computer systems running the Red Hat Enterprise Linux WS v3 operating systems in laboratory E-220
| Package | Version |
| Mentor Graphics EN | 2004 |
| Mentor Graphics SDD | 2004 |
| Mentor Graphics ICFLOW | 2004.3 |
| ADK | 2.5 and 3.0 |
| Xilinx ISE | 7.1i |
| Synopsys Primetime | X-2005.06 |
| Synopsys Core Synthesis Tools | W-2004.12-SP4 |
| Synopsys SmartModels | 2004.11 |
| Model Technology ModelSim SE | 6.1a |
Table 9 - Instructional software in E-220 (Linux)
Instructional software installed on computer systems in laboratory E-300A
(a) Instructional software installed on computer systems running the Silicon Graphics IRIX operating system:
| Package | Version |
| Inventor | 2.1.5 |
| MSC.Marc and MSC.Mentat | 2005 |
| Pro/ENGINEER | Wildfire 2 build M090 |
| Pro/MECHANICA | Wildfire 2 build M090 |
| SGI MIPS Pro Compiler Suite (C/C++/FORTRAN) | 7.3 |
Table 10 - Instructional software in E-300A (SGI Irix)
(b) Instructional software installed on computer systems running the Sun Solaris operating system:
| Package | Version |
| MPICH | 1.2.7 |
| MSC.Marc and MSC.Mentat | 2005 |
| Myricom GM networking software | 1.2.3 |
| SGI MIPS Pro Compiler Suite (C/C++/FORTRAN) | 7.3 |
Table 11 - Instructional software in E-300A (Sun Solaris)
Instructional software installed on computer systems running the Silicon Graphics IRIX operating system in laboratories PS-231B
| Package | Version |
| Sun WorkShop Compiler Suite (C/C++/FORTRAN) | 5.0 |
| Mozilla | 1.4 build 2004111711 |
| Apache | 1.3.26 |
| PHP | 4.1.2 |
Table 12 - Instructional software in PS-231B
Instructional software installed on computer systems running the Sun Solaris operating system in laboratory EL-106
| Package | Version |
| Sun WorkShop Compiler Suite (C/C++/FORTRAN) | 5.0 |
| ABAQUS | 6.5 |
| VR&D Genesis | 7.2.1 |
| VR&D SMS Eigen Solver | 1.0 |
| VR&D VisualDOC | 4.01 |
| VR&D VR/Nastran | 08/26/02 |
Table 13 - Instructional software in EL-106 (Sun Solaris)
Instructional software installed on computer systems in laboratory E-218
| Package | Version |
| Analog Designer - Mentor Graphics | WG2002 |
| CCS Uninstaller | |
| Code Composer Studio | C5416 |
| Core Libraries – Mentor Graphics | WG2002 |
| Crystal Reports for ESRI | |
| Design Capture – Mentor Graphics | WG2002 |
| Design Capture Browser – Mentor Graphics | WG2002 |
| Design Capture PI – Mentor Graphics | WG2002 |
| Direct Animation | |
| DirectDrawEX | |
| DSK Tools 2 | |
| DXM_Runtime | |
| ESRI Software | |
| EWB Support and Upgrade Utility | |
| Expedition PCB – Mentor Graphics | WG2002 |
| ICW | |
| Library Manager – Mentor Graphics | WG2002 |
| MatLab | Release 14 |
| Microsoft .NET Framework | 1.1 |
| Microsoft FrontPage Client | |
| Microsoft Visual J .NET Redistributable Package | 1.1 |
| Microsoft Visual Studio .NET Professional | 2003 |
| Mobile Option Pack | |
| ModelSim SE | 6.0a |
| MSDN Library for Visual Studio .NET | 2003 |
| MultiSim 8 | |
| Report Writer – Mentor Graphics | WG2002 |
| Shockwave Flash | |
| SigJenny | |
| SoundArb | |
| SoundMAX | |
| Visual Studio .NET Professional | 2003 |
| Visual Studio.NET Baseline | |
| VMware Workstation | |
| Xilinx ISE | 7.1i |
Table 14 - Instructional software in E-218
Instructional software installed on computer systems in laboratory E-217
| Package | Version |
| Adobe Download Manager | 2.0 |
| Adobe Photoshop Album Starter Edition | 3.0 |
| ATI Control Panel | |
| Direct Animation | |
| DirectDrawEX | |
| DXM_Runtime | |
| ESRI Software | |
| EWB Support and Upgrade Utility | |
| Expedition PCB – Mentor Graphics | WG2002 |
| ICW | |
| iTunes | |
| Microsoft Antispyware | |
| Microsoft NetShow Player | 2.0 |
| Microsoft Project Professional | 2002 |
| Mobile Option Pack | |
| ModelSim SE | 6.0a |
| MPLAB Tools | v7.01 |
| NetMeeting | |
| QuickTime | |
| Xilinx ISE | 6 |
Table 15 - Instructional software in E-217
Instructional software installed on computer systems in laboratory E-207
| Package | Version |
| Analog Designer - Mentor Graphics | WG2002 |
| ATI Control Panel | |
| Code Warrior for HC12 | V3.1 |
| Core Libraries – Mentor Graphics | WG2002 |
| Design Capture – Mentor Graphics | WG2002 |
| Design Capture Browser – Mentor Graphics | WG2002 |
| Direct Animation | |
| DirectDrawEX | |
| DXM_Runtime | |
| EWB Support and Upgrade Utility | |
| Expedition PCB – Mentor Graphics | WG2002 |
| ICW | |
| LabView Code Generator | 6.1 |
| LabView Code Generator | 7.0 |
| Library Manager – Mentor Graphics | WG2002 |
| MatLab | Release 14 |
| Microsoft .NET Framework | 1.1 |
| Microsoft FrontPage Client | |
| Microsoft Visual J .NET Redistributable Package | 1.1 |
| Microsoft Visual Studio .NET Professional | 2003 |
| Mobile Option Pack | |
| ModelSim SE | 6.0a |
| MSDN Library for Visual Studio .NET | 2003 |
| MultiSim | 8 |
| National Instruments Software | |
| NetMeeting | |
| NI Assistant Framework | |
| NI Calibration Provider for MAX | |
| NI Common Digital | 1.2.0 |
| NI DAQ Assistant | 1.4.0 |
| NI DDSP | |
| NI Distribution Information | |
| NI DPPH | |
| NI ELVIS | 2.0 |
| NI Example Finder | 2.0 |
| NI Instrument IO Assistant for LabView | 7.1 |
| NI LabView Core Essentials | 7.1 |
| NI LabView | 7.1 |
| NI LabView Advanced Analysis | 7.1 |
| NI LabView Application Builder | 7.1 |
| NI LabView Full | 7.1 |
| NI LabView Picture Control and CIN Tools | 7.1 |
| NI LabView Professional Tools | 7.1 |
| NI LabView Run-Time Engine | 7.0 |
| NI LabView Service Locator | 1.0 |
| NI Lab Wiindows/CVI Code Generator | 7.0 |
| NI Legacy DAQmxRF | |
| NI License Manager | |
| NI LV Broker | |
| NI LVBrokerAux | 1071 |
| NI LVBrokerAux | 70 |
| NI LVBrokerAux | 71 |
| NI Measurement and amp; Automation Explorer | 3.1.1 |
| NI Measurement Studio Recipe Processor | |
| NI Measurement eXtensions for PAL | 1.3.0 |
| NI PXI provider for MAX | 1.4.1 |
| NI Remote Provider for MAX | |
| NI SCXI | 1.2.0 |
| NI Software Provider for MAX | |
| NI Spy | 2.2.0f0 |
| NI STC | 1.2.0 |
| NI Timing | 1.2.0 |
| NI-488.2.2.30 | |
| NI-488.2 Provider for MAX | |
| NI-653x Support | |
| NI-DAQ C API | 7.4 |
| NI-DAQ INF Files | |
| NI-DAQ Provider for MAX | |
| NI-DAQmx | 7.4 |
| NI-DAQmx DSA Support | 1.4.0 |
| NI-DAQmx MAX Support | 1.3.0 |
| NI-DAQmx support for LabView | |
| NI-DAQmx Switch Core | 1.4.0 |
| NI-DIM | 1.2.1f0 |
| NI-MDBG | 1.2.0f0 |
| NI-MRU | 2.3.0f0 |
| NI-MXDF | 1.3.0f0 |
| NI-ORB | 1.2.0f0 |
| NI-PAL | 1.9.1f0 |
| NI-RPC - for Phar Lab ETS | 3.2.0f |
| NI-RPC | 3.2.0f0 |
| NI-VISA | 3.3 |
| NI-VISA MAX Provider | 3.3 |
| NI-VISA Runtime | 3.3 |
| NI-VISA Server | 3.3 |
| Report Writer – Mentor Graphics | WG2002 |
| Shockwave Flash | |
| SoundMAX | |
| Traditional NI-DAQ | 7.4 |
| Visual Studio .NET Professional | 2003 |
| Visual Studio.NET Baseline | |
| Xilinx ISE | 7.1i |
Table 16 - Instructional software in E-207
Instructional software installed on computer systems in laboratory E-101
| Package | Version |
| Adobe Download Manager | 2.0 |
| Adobe Photoshop Album Starter Edition | 3.0 |
| ATI Control Panel | |
| Direct Animation | |
| DirectDrawEX | |
| DXM_Runtime | |
| ESRI Software | |
| EWB Support and Upgrade Utility | |
| Expedition PCB – Mentor Graphics | WG2002 |
| ICW | |
| iTunes | |
| Microsoft Antispyware | |
| Microsoft NetShow Player | 2.0 |
| Microsoft Project Professional | 2002 |
| Mobile Option Pack | |
| ModelSim SE | 6.0a |
| MPLAB Tools | v7.01 |
| NetMeeting | |
| QuickTime | |
| Xilinx ISE | 6 |
Table 17 - Instructional software in E-101
Instructional software installed on computer systems in laboratory E-202F
| Package | Version |
| Adobe Download Manager | 2.0 |
| Adobe Photoshop Album Starter Edition | 2.0 |
| ATI Control Panel | |
| Code Warrior for Symbian OS | 2.8.3 |
| Connection Manager | |
| Direct Animation | |
| DirectDrawEX | |
| DXM_Runtime | |
| IAR Embedded Workbench | |
| ICW | |
| KickStart for MSP430 | 3.30A |
| J2SE Runtime Environment | 5.0 Update 4 |
| Macromedia Flash Player | 8 |
| Microsoft .NET Framework | 1.1 |
| Mobile Option Pack | |
| Mspgcc – GNU tools for MSP430 | |
| NetBurner NBIO-200 | |
| NetBurner NNDK | |
| NetMeeting | |
| Nokia Connectiviy Framework | 1.1 |
| Nokia Developer’s Suite for J2ME(TM) | 3.0 |
| Python | 2.4 PIL-1.1.5 |
| Python | 2.4 pywin32 extensions (build 204) |
| Python | 2.4.1 |
| S60_2nd_FP3_MIDP_SDK | |
| Series 60 2nd Ed. SDK for Symbian OS, FP 2 – Support Metrowerks CodeWarrior | |
| Windows Media Connect | |
| Windows Media Player | 10 |
Table 18 - Instructional software in E-202F
(e) College technical staff will configure and update Microsoft Office Professional on instructional and general purpose computers.
(f) College technical staff will install, configure, and test application software together with the applicable faculty member for applications listed in Table 2-Table 18.
3.2 Installation and maintenance of computer systems residing in faculty office space
(a) College technical staff will be responsible for the installation and initial software configuration of MWSSLS compliant computer systems in faculty office areas. The initial software configuration will be defined and constructed prior to the beginning of the academic semester and include software packages commonly used by engineering faculty members. College technical staff will not address requests to install or configure non- MWSSLS compliant computer systems in faculty office areas.
(b) Faculty members who require the installation of specialized software on office computer systems and not included in the initial configuration will install and maintain such software themselves.
(c) In the event of a catastrophic computer malfunction requiring a reinstallation of the operating system, college technical staff will restore only the initial software configuration to the faculty member’s office computer.
(d) Faculty members are exclusively responsible for performing the backup and recovery of personal, research, or otherwise academic data to and from their office computers. College technical staff will not be held responsible for the loss of faculty computer data in the event of a catastrophic computer malfunction.
Installation and maintenance of computer systems residing in staff office space
(a) College technical staff will be responsible for the installation and initial software configuration of MWSSLS compliant computer systems in staff office areas. The initial software configuration will be defined and constructed prior to the beginning of the academic semester and include all software packages required by clerical staff members in the college of engineering. College technical staff will not address requests to install or configure non- MWSSLS compliant computer systems in staff office areas.
(b) Technical staff members who require the installation of specialized software on office computer systems and not included in the initial configuration will install and maintain such software themselves. Clerical staff members are not authorized to alter the initial configuration of their office computer.
(c) In the event of a catastrophic computer malfunction requiring a reinstallation of the operating system, college technical staff will restore only the initial software configuration to the staff member’s office computer.
(d) College technical staff will perform the back up and recovery of staff files and folders stored on designated network drives. College technical staff will not be held responsible for the loss of staff computer data residing anywhere other than designated network drives.
Installation and maintenance of college-wide servers
(a) College technical staff will install and maintain application specific servers for the benefit of all faculty, staff, and students in the College of Engineering.
(b) College technical staff will provide a reasonable level of support to permit remote access to college-wide servers by faculty, staff, and students in the College of Engineering.
College-wide servers running Microsoft Windows Server 2003
| Server’s NETBIOS Name | Services |
| Yotta | Primary Domain Controller, DHCP, DNS, Tape BackUp |
| Zetta | Backup Domain Controller, DHCP, DNS |
| Tera | WWW, Streaming Media Server |
| Hecto | Ghosting Server, DeepFreeze Server |
| Zecto | EPO Server, License Server, NetOp Gateway, File Server |
| Dino2 | RIS, SUS, Image Storage |
Table 19 – College-wide Windows 2003 servers
College-wide servers running Sun Solaris 2.x
College technical staff will install and maintain application specific Sun servers for the benefit of all faculty, staff, and students in the College of Engineering. At time of writing, the following Sun servers are maintained by the technical staff for the college:
| Server | Services |
| attila.sdsu.edu | WWW, E-Mail, File Sharing, Tape Backup, Computational, NIS+ |
| Kahuna.sdsu.edu | WWW, NIS+, Network Time |
| Sunray.sdsu.edu | WWW |
Table 20 – College-wide Unix servers
Installation and maintenance of departmental servers
(a) College technical staff will install and maintain application specific servers for the benefit of all faculty, staff, and students in College of Engineering departments.
(b) College technical staff will provide a reasonable level of support to permit remote access to departmental servers by faculty, staff, and students in their respective departments.
(c) Departmental servers running Microsoft Windows Server 2003
At time of writing, the following Microsoft Windows servers are maintained by the technical staff for the departments indicated:
| Server | Department | Services |
| shockley.sdsu.edu | ECE | WWW |
Table 21 – Departmental Windows 2003 servers
(d) Departmental servers running Sun Solaris 2.x
At time of writing, the following Sun servers are maintained by the technical staff for the departments indicated:
| Server | Department | Services |
| aero.sdsu.edu | AE | E-Mail, Computational |
| akhisar.engineering.sdsu.edu | ECE | WWW, E-Mail |
| anadolu.sdsu.edu | ECE | WWW, E-Mail |
| bernoulli.engineering.sdsu.edu | AE | Computational |
| c4500.engineering.sdsu.edu | ECE | Computational |
| eng.sdsu.edu | ME | WWW |
| energy.sdsu.edu | ME | WWW, Computational |
| entropy.sdsu.edu | ME | WWW, Computational |
| jason.sdsu.edu | ECE | WWW, Instructional, Computational, File Sharing, NIS and NIS+ |
| goliath.sdsu.edu | ME | File Sharing |
| mechanical.sdsu.edu | ME | WWW |
| mir.sdsu.edu | ME | WWW, Computational |
| mir3.sdsu.edu | ME | WWW, Computational |
| ponce.engineering.sdsu.edu | CE | WWW, Computational |
| prandtl.sdsu.edu | AE | Network Printing, Computational |
| sb.engineering.sdsu.edu | ME | WWW |
| thermo.sdsu.edu | ME | WWW, Computational |
| voyager4.sdsu.edu | ME | WWW, Software Distribution |
Table 22 – Departmental Unix servers
(c) Departmental servers running Linux
At time of writing, the following Linux servers are maintained by the technical staff for the departments indicated:
| Server | Department | Services |
| perforce.sdsu.edu | ECE | Software Revision Control |
Table 23 – Departmental Linux servers
Maintenance of computer laboratory scanners, printers, and plotters
(a) College technical staff will install and maintain only Paid Printers as defined on page 3 and associated Paid Printing workstations. At time of writing, Paid Printers reside in computing laboratories E-301, E-221, E-220, E-207, and PS-231. Maintenance shall include the updating of Paid Printing software on Paid Printing workstations as required, the updating of Hewlett-Packard JetDirect firmware on Paid Printers, and the ordering and replacement of printer paper and toner for Paid Printers.
(b) College technical staff will request and coordinate the hardware repair of Paid Printers.
(c) College technical staff will not install, configure, or maintain scanners or pen plotters.
(d) College technical staff will troubleshoot printing problems encountered by students using a Paid Printer in E-301, E-221, E-220, E-207, or PS-231.
(e) College technical staff will coordinate and maintain the college’s printing network with Campus Paid Printing and the Aztec Card Office.
Installation and maintenance "smart-classroom" computer systems and audio-video (A/V) peripheral hardware
(a) College technical staff will install and configure computers for Smart Consoles. The installation and configuration of Smart Console computers will be limited to the acquisition and configuration of hardware, installation of operating system, installation of security, virus protection and utility software, and installation of application software as required for course presentation.
(b) College technical staff will provide primary daytime support for Smart Classroom Consoles.
(c) College technical staff will provide training for the use of Smart Classroom equipment to College of Engineering faculty and staff.
(d) College technical staff will coordinate Smart Console problems with ITS.
(e) College technical staff will attend ITS Smart Classroom Facilitator meetings.
Installation and maintenance of computer systems used for research
(a) At the request of faculty, college technical staff will install and maintain software on a computer system used primarily for research, provided the computer system on which the software is to be installed is under warrantee and meets or exceeds the Minimum Workstation Standards set forth by the Minimum Workstation and Software Site License Subcommittee. Faculty should review the minimum workstation standards available online via the URL http://www-rohan.sdsu.edu/~mwssls/
(b) Requests for the installation and maintenance of software on computer systems used for research will be subject to resource availability and task prioritization and will be performed by the technical staff when time permits.
College Helpdesk operations
(a) With resources provided by the College, college technical staff will recruit, interview, and select student workers for the College Helpdesk operation. College technical staff will provide training, support and management of the Helpdesk student workers.
(b) The College of Engineering Helpdesk will be the first-tier of providing computer operations support to faculty, staff, and students. The duties of the helpdesk student workers include:
1. Screening requests and resolve or escalate.
2. Renewing user accounts and resetting passwords
3. Troubleshooting basic computing problems
4. Solving general user problems
5. Entering Support Requests into the CSR System
6. Follow up with users to track resolution of Support Requests
7. Assist students in Labs with Application Software use
Network security and virus protection services
College of Engineering technical staff will configure and maintain network infrastructure and computer security for the College including firewalls, network scanning, system updates and patch management, virus protection, and spyware detection and removal. College technical staff will investigate and resolve college security incidents for faculty, staff, and computer labs as needed. College technical staff will interface with ITSO, in ITSO security incidents affecting the College and participate as part of the campus incident response teams as requested.
Web server management
College of Engineering technical staff will provide limited support for college wide and departmental web servers. Support is limited to
(a) specifying and authorizing hardware, operating systems, and server software to serve web content,
(b) installation and configuration of authorized web server hardware and software,
(c) the daily management and maintenance of authorized web server software, and
(d) providing network and data security support for authorized web servers.
Support does not include assistance with the design, development, or authoring of web content for departments, faculty, or students.
Professional development of the technician
College technical staff members are expected to stay abreast of emerging technologies in computer operating systems, architectures, network infrastructure, and advances in computer security. To facilitate professional development, college technical staff will attend relevant computing conferences, training programs, and college classes. College technical staff may request the subscription of relevant computer journals and magazines if sufficient funding is available as determined by college administration. Permission to attend conferences and training programs is exclusively granted or denied by college administration.
SPECIFIC DUTIES TECHNICAL STAFF ARE NOT EXPECTED TO PERFORM
Installation and maintenance of computer systems not owned by the State of California or San Diego State University Research Foundation
Computer support staff are not expected or required to install, maintain, or repair any computer system not owned by the State of California or San Diego State University Research Foundation.
Installation, maintenance, and diagnosis of computer systems and computer software for systems residing at the private residences of faculty, staff, and students
Computer support staff are not expected or required to install, maintain, repair, or diagnose a problem with a computer system or computer software application residing at the private residences of faculty, staff, and students.
Repair of computer hardware
College technical staff will not perform computer hardware repair operations themselves, but instead rely on vendor provided hardware maintenance and warrantee service. College technical staff will coordinate the repair of computer systems or computer system peripherals with the respective hardware vendor. Computer systems or computer system peripherals not covered by an active hardware maintenance contract or warrantee will not be addressed by college technical staff.
Providing instruction to faculty, staff, and students in the normal operation of instructional or research software
College technical staff are not responsible for providing instruction to faculty, clerical staff, or students on the normal operation of software packages listed in Table 2 - Table 13.
Providing consultation to faculty, staff, and students regarding the purchase of computer software or hardware for residential or personal use
College technical staff will not provide advice to faculty, clerical staff, or students on topics that concern the purchase of particular computer systems, computer peripherals, or computer system software for personal or residential use. College technical staff will not be held responsible if a staff, student, or faculty member purchases a computer system, computer peripheral, or software package for personal or residential use, on the recommendation of a college technical staff person, and that computer system, computer peripheral, or software package is found to perform unsatisfactorily.
Backup and recovery of user data
(a) Faculty members are exclusively responsible for performing the backup and recovery of personal, research, or otherwise academic data to and from their office computers. College technical staff will not be held responsible for the loss of faculty computer data in the event of a catastrophic computer malfunction.
(b) College technical staff will perform the back up and recovery of staff files and folders stored on designated network drives. College technical staff will not be held responsible for the loss of staff computer data residing anywhere other than designated network drives.
Web Page Development
College technical staff will not design or author web pages for departments, faculty, or students. Departments are encouraged to hire students if they require web pages for departmental functions.
Software Installation procedures
Installation of instructionally related software in computing laboratories
Faculty who require the installation of new software not listed in Table 2 - Table 18 for use by students in designated instructional or general purpose computer laboratories will follow the schedule shown in Figure 1.
Timeline for fall semester
Figure 1 – Procedure and schedule for new software installation in computer laboratories
Timeline for spring semester
Software not yet requested and installed during the fall timeline may be requested for the spring semester on an emergency basis. Software approved for purchase during the winter break will be rush ordered through the Contract and Procurement Management Office.
Figure 2 – Emergency procedure for the installation of new software to be used in the spring semester
COMPUTER SUPPORT PROCEDURES
The Computer Support Request Form
(a) All College of Engineering faculty and staff who require computer support services as defined in (b) must initiate such service by first submitting a Computer Support Request Form available online via the URL http://attila.sdsu.edu/helpdesk/csr.php
(b) Computer support services include, but are not limited to,
1. software installation on a desktop personal computer, workstation, or server;
2. hardware installation of a new computer peripheral or computer hardware device;
3. installation and configuration a new computer system;
4. investigation or reparation of a computer software problem;
5. investigation or reparation of a computer hardware problem
6. investigation or reparation of an e-mail problem;
7. investigation or reparation a computer networking or network access problem;
8. smart classroom support or service;
9. software design and development services;
10. website or web related development questions or services;
11. consultation or advice from a technician regarding any mater concerning computing, computer networking, computer security, the Internet and Internet services, remote access of computer services, telephony, computer software, computer hardware, or the purchase or usage of any electronic or mechanical device.
Improper actions
(a) It is not proper for a faculty member, staff member, or student to request computer support services, as defined in 6.1(b), from any technical staff person listed in section 1.3 by way of impromptu verbal or electronic communication without first submitting a Computer Support Request Form.
(b) It is not proper for a faculty member, staff member, or student to request any technical staff person listed in section 1.3 to perform a service that falls under the normal job duties of an Administrative Support Assistant, Custodian, Electrician, Plumber, Administrative Support Coordinator, Electronic Equipment Technician, or Mechanical Equipment Technician.
Forbidden Devices
(a) Technical staff excluded, faculty members, staff members, and students are not permitted to connect devices to the College of Engineering network capable of assigning Internetworking Protocol (IP) addresses by way of the Dynamic Host Configuration Protocol (DHCP) or the Bootstrap Protocol (BOOTP).
(b) Technical staff excluded, faculty members, staff members, and students are not permitted to connect Ethernet LAN or WAN switches, repeaters, or hubs to the College of Engineering network.
APPENDIX
Appendix A. SDSU Campus Networking Policy
SDSU must conform to the new CSU Infrastructure Standards established with the 2006 cabling and jack upgrade to our campus. This document provides those standards for campus technical staff and users connecting a computer, printer or other computing device to the campus network. There are two types of configurations; Office and Computer Labs (multiple connections).
- SDSU Office Configuration (faculty, staff, and others).
- Computer connections to offices will have one data jack per computer or networked device.
- The connection will be a minimum 10 Mbps Ethernet.
- TNS will provide connectivity to the jack. Departments will support all devices beyond the jack.
- No Ethernet hubs, Switches, Wireless Access Points, or NAT (Network Address Translation) boxes are allowed on the SDSU network.
- SDSU Computer Labs
- All computers in a lab will have a minimum of one data jack per computer or networked device.
- The connection will be a minimum of 10 Mbps Ethernet.
- TNS will provide connectivity to the jack. Departments will support all devices beyond the jack.
- No Ethernet hubs, Ethernet Switches, Wireless Access Points, or NAT (Network Address Translation) boxes are allowed on the SDSU network.
The configurations above describe the most common on campus. There may be situations when a non-standard configuration is needed. These situations will need a network consultation and design approved by TNS. If you have any questions regarding a consultation please call Kent McKelvey, Network Manager, at (619) 594-3245.